Terms and Conditions

1.1. www.kaiiathelabel.com is a site operated by kaiia (“we”). We are registered in england and wales under the company name kaiia online limited and our company number is 13263575 and our vat number is 396 8959 04. Our email address is: support@kaiiathelabel.com https://www.kaiiathelabel.com/

2.1. We accept orders from individuals in the uk, european economic area ("eea") (the "serviced countries") and all other countries where possible (including usa and asia).

By placing an order through our site, you warrant that:

3.1.1. You are legally capable of entering into binding contracts

3.1.2. You are at least 18 years old and

3.1.3. You are resident in one of the serviced countries.

4.1. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to availability and acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (the "dispatch confirmation"). The contract between us ("contract") will only be formed when we send you the dispatch confirmation.

4.2. We will not process your order until payment has been received in full in accordance with the provisions of clause7.4.3. If you make a mistake with your order, you may be able to correct any mistakes made by telephone prior to your order being processed. If your order has already been processed you will be unable to amend your order. If your order has already been dispatched, please return the products to us in accordance with our returns policy.

4.3. The contract will relate only to those products whose dispatch we have confirmed in the dispatch confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate dispatch confirmation.

4.4. We are entitled to refuse any order made by you for any reason.4.6. When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.

5.1. If you are contracting as a consumer, you may cancel a contract at any time within seven days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our returns policy.

6.1 Your order will be fulfilled by the delivery date set out in the dispatch confirmation or, if no delivery date is specified, then within 30 days of the date of the dispatch confirmation, unless there are exceptional circumstances.

6.2 If you place an order which includes an item on pre-order, please note your order won’t be shipped until the pre-order item arrives into stock and you will receive all items within your order in one shipment. Should you wish to receive any other items first, then you would need to process this in a separate order.

6.3 We aim to process orders as quickly as possible and for this reason, once you've placed an order with us, it cannot be cancelled or amended.If an item(s) is no longer required please send the item(s) back to us in line with our returns policy.

7.1. The price payable for the products shall be as shown on the website. prices advertised on the website include uk vat but excludes delivery charges. Delivery charges are shown separately when ordering and must also be paid in advance.

7.2. Payment shall be made by you by the means specified on the website and shall not be deemed to be made until we have received cleared funds in respect of the full amount stated in the order.

7.3. Prices are subject to change without notice but changes will not affect orders which we have already accepted.

7.4. Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

7.5. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a dispatch confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing.

7.6. Payment for all products must be by credit or debit card. We accept payment with visa, visa debit, mastercard, solo, maestro and electron.7.7. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

7.7. In cooperation with klarna bank ab (publ), SVEAVÄGEN 46, 111 34 STOCKHOLM, SWEDEN, we offer you the following payment options. payment is to be made to klarna: pay later.

Further information and klarnas user terms you can find here. General information on klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in klarna's privacy statement.

7.8. Only one promotion code can be used per order.

8.1. For details on refunds, please refer to our returns policy.

9.1. If we do not deliver or if the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to:

9.1.1. Make good any shortage or non-delivery or incorrect delivery; or

9.1.2. Replace or repair any products that are damaged or defective; or

9.1.3. Refund to you the amount paid by you for the products in question.

9.2. It is imperative to adhere to the prescribed wash care instructions as outlined on the care label accompanying the product. Failure to comply with these instructions may potentially lead to product damage, for which kaiia cannot assume any liability.

9.3. We shall have no liability to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings damage to or loss of goodwill, reputation or data.

9.4. Without prejudice to the foregoing, our total aggregate liability to you under and/or arising in relation to this contract shall not exceed the amount paid by you for the products.

9.5. Nothing in this contract shall exclude or limit our liability for death or personal injury due to our negligence or any liability which is due to our fraud or any other liability which we are not permitted to exclude or limit as a matter of law.

9.6. Nothing in this contract shall exclude or limit your statutory rights.

All and any intellectual property rights in connection with the products shall be owned by us absolutely.

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

All notices given by you to us must be given to us at help https://www.kaiiathelabel.com/ we may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

13.1. The contract between you and us is binding on you and us and on our respective successors and assigns.

13.2. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

13.3. We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

14.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control ("force majeure event").

14.2. A force majeure event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

14.2.1. Strikes, lock-outs or other industrial action.

14.2.2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

14.2.3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

14.2.4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of kaiia or private transport.

14.2.5. Impossibility of the use of kaiia or private telecommunications networks.

14.2.6. The acts, decrees, legislation, regulations or restrictions of any government.

14.3. Our performance under any contract is deemed to be suspended for the period that the force majeure event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the force majeure event to a close or to find a solution by which our obligations under the contract may be performed despite the force majeure event.

14.4. All delivery times are an estimate with the courier. Depending upon certain factors within their processes, this may alter the speed of delivery and kaiia cannot be held accountable.

15.1. If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

15.2. A waiver by us of any default shall not constitute a waiver of any subsequent default.

15.3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.

16.1. If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

16.2. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

17.1. These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of the contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

17.2. We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.

17.3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

18.1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities or for any other reason in our sole discretion which we may decide.

18.2. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the dispatch confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).

These Terms and Conditions are to be construed in accordance with the laws of england and wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the english courts.

If you have any complaints or concerns, we are here to help. You can make a complaint by sending an email to support@kaiiathelabel.com

Our goal is to address your complaint within three working days and keep you updated throughout the process.

If you feel that your complaint has not been resolved to your satisfaction, you have the option to escalate it by writing a letter to Public Desire, Studio House, 40 Invar Road, Swinton, Manchester, M27 9HF. Your feedback is important to us, and we are committed to resolving any issues or complaints you may have.

You can email us at help https://www.kaiiathelabel.com/ or you can write to us at:

KAIIA
The Point Building
175 Cheethamhill Road
Manchester
M8 8LG

a) All discount codes exclude the sale category unless otherwise specified. No discount codes can be used in conjunction with any other offer. Discount codes cannot be used on flash sales.

b)Flash sale discount applies to stated product only. Cannot be used in conjunction with any other promotion or code.

c.)No discount codes valid on items from mcloughlin girls collection

d.)Free gift promo:

Spend £35 and get free sweat - please note, if sending a return the free gift must be sent back for the return to be accepted

Spend £35 and get free jogger - please note, if sending a return the free gift must be sent back for the return to be accepted

Spend £20 and get free top - please note, if sending a return the free gift must be sent back for the return to be accepted

e.)Comfort club collection:

-No discount code is valid for this collection.

Student discount is only applicable to UK, IE & US customers. student discount cannot be used on the sale category unless otherwise stated. 

Instagram competitions:

a) Kaiia instagram competitions and giveaways are open to anyone aged 12 and over and excludes employees of kaiia, companies involved in the competition/prize draw and their associated, affiliated or subsidiary companies, their families, agents, or anyone connected with the competition/prize draw.

b) To enter instagram giveaways, entrants must have access to the internet and have a instagram account. Entrants must 'follow’ kaiia on instagram to be eligible for the competition.

c) Although kaiia have provided images of the prizes in the competition, this can depend on subject of availability and similar alternatives may be given to the winner.

e) The winner will be drawn at random. Entries are only valid if the entry is completed correctly in accordance with the specific competition terms and conditions.

f) There is no limitation on the number of times an applicant can enter the competition

g) No purchase necessary, unless otherwise stated.

h) Competition closes when stated for the individual giveaway. Entries received after closure will not be counted.

i) The winner will be notified first through a private message, then the winner's name (at kaiia's absolute and sole discretion) will be announced on the kaiia's instagram page and/or twitter account.

j) In order to receive their prize, the winners are required to provide kaiia with their full name, address and phone number.

k) All prizes are non-refundable and non-transferrable.

l) No cash alternative will be offered for any prizes.

m) When dates for claiming the prize are specified, they cannot be altered and by entering date-related competitions kaiia or the third party are not liable in any way to any winner who cannot attend.

n) Failure to acknowledge receipt of their win, or provide full name and address, within 24 hours of receiving notice from kaiia (or within claim period if specifically stated) will invalidate the winner.

o) Kaiia will not be liable for any delays in the receipt of entries and kaiia does not accept responsibility for entries which are not received or delivered.

p) In the event that kaiia believes that an entry contravenes these Terms and Conditions, it reserves all rights to delete the entry at its absolute and sole discretion.

q) These Terms and Conditions shall be governed by english law and the courts of England and wales shall have exclusive jurisdiction. Kaiia reserves the right to amend the terms and conditions for this competition at any time without notice.

Win a year's supply of shoes competition T&Cs:

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

-  Pay Later 30
-  Pay in 3 instalments

-  Pay Now

 Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.